Support Working Hours

We answer all your questions from Monday to Friday 9am - 5pm (UTC/GMT +01).
Our response time can be up to 1 business day.


Office hours:

From Monday to Friday
9am - 5pm UTC/GMT +01

Support policy:

  1. The following categories are open to all users:
    Snax - My support license expired
    Bimber - My support license expired

    Those categories are only for reporting bugs in our products and feature requests.
  1. The remaining categories are available to users with a valid support license which is verified via Envato. All customization requests and site specific issues should be posted in those categories.

Before posting a ticket:

  1. Please make sure your WordPress, the theme and all the plugins are up to date.
  2. Please check out the Bimber and Snax documentation
  1. Please create a separate ticket for each issue, bug or feature request.This allows us to respond in a timely and organized manner
  2. Provide as many details as possible, especially:
    - the URL of the site in question
    - the browser, browser version, device and OS on which the issue occurs
    - screenshots of the issue ( we recommend using
  3. Please do not post two tickets on the same issue.
  4. Please write in English.
  5. If you're satisfied with our product and support, please consider giving us a review on Envato. It means a lot to us!