From Monday to Friday
9am - 5pm UTC/GMT +01
- The following categories are open to all users:
Snax - My support license expired
Bimber - My support license expired
Those categories are only for reporting bugs in our products and feature requests.
- The remaining categories are available to users with a valid support license which is verified via Envato. All customization requests and site specific issues should be posted in those categories.
Before posting a ticket:
- Please make sure your WordPress, the theme and all the plugins are up to date.
- Please check out the product documentation and FAQ, a lot of common issues are described there:
- Please create a separate ticket for each issue, bug or feature request.This allows us to respond in a timely and organized manner
- Provide as many details as possible, especially:
- the URL of the site in question
- the browser, browser version, device and OS on which the issue occurs
- screenshots of the issue ( we recommend using https://snag.gy/)
- Provide admin and FTP credentials to access your site if possible. This will enable us to debug the issue quickly and apply fixes directly on your site.
- Please do not post two tickets on the same issue.
- Please use English.
- If you're satisfied with our product and support, please consider giving us a review on Envato. It means a lot to us!