Support Working Hours

We answer all your questions from Monday to Friday 9am - 5pm (UTC/GMT +01).
Our response time can be up to 1 business day.

Okay

Office hours:

From Monday to Friday
9am - 5pm UTC/GMT +01

Support policy:

  1. The following categories are open to all users:
    Snax - My support license expired
    Bimber - My support license expired

    Those categories are only for reporting bugs in our products and feature requests.
  1. The remaining categories are available to users with a valid support license which is verified via Envato. All customization requests and site specific issues should be posted in those categories.

Before posting a ticket:

  1. Please make sure your WordPress, the theme and all the plugins are up to date.
  2. Please check out the Bimber and Snax documentation
  1. Please create a separate ticket for each issue, bug or feature request.This allows us to respond in a timely and organized manner
  2. Provide as many details as possible, especially:
    - the URL of the site in question
    - the browser, browser version, device and OS on which the issue occurs
    - screenshots of the issue ( we recommend using https://snag.gy/)
  3. Please do not post two tickets on the same issue.
  4. Please write in English.
  5. If you're satisfied with our product and support, please consider giving us a review on Envato. It means a lot to us!